55g Casino
Privacy Policy

1 Introduction

55g Casino is committed to protecting the privacy and security of the personal information of all Filipino players who use our online gaming platform. This Policy sets out, in clear and transparent terms, how we handle personal data in the context of operating a PAGCOR-licensed online casino serving players across the Philippines — from Metro Manila and Cebu to Davao, Iloilo, and beyond.

By registering a Player Account with 55g Casino or by continuing to access and use our platform, you acknowledge that you have read, understood, and consented to the processing of your personal data as described in this Policy. Where consent is the applicable legal basis for processing, you may withdraw that consent at any time, subject to the limitations set out in Section 6 below.

2 Who We Are — Data Controller

For the purposes of the Philippine Data Privacy Act, 55g Casino is the personal information controller in respect of the personal data of its registered players and website visitors. As the personal information controller, 55g Casino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with all applicable data protection laws.

55g Casino operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's regulatory requirements in addition to the obligations imposed by the Data Privacy Act and the National Privacy Commission.

Our appointed Data Protection Officer (DPO) may be contacted at the details provided in Section 16 of this Policy for any privacy-related queries, requests to exercise your data subject rights, or complaints regarding the handling of your personal information.

3 Personal Data We Collect

55g Casino collects the following categories of personal data in connection with the operation of the platform:

3.1 Registration and Account Data

• Full legal name;
• Date of birth (for age verification — players must be 21 or older);
• Email address;
• Philippine mobile number;
• Username and encrypted password hash;
• Account registration date and IP address at registration.

3.2 KYC Identity Verification Data

• Government-issued photo identification document (UMID, Passport, Driver's License, PhilSys National ID, Voter's ID, or PRC ID) — including the identification number, issuing authority, and expiry date;
• Selfie photograph of the account holder holding their identification document;
• Proof of address documentation (where requested under enhanced due diligence procedures);
• Source of funds documentation (where requested for high-value accounts).

3.3 Financial and Transaction Data

• GCash wallet reference numbers and transaction IDs (note: 55g Casino does not store GCash PINs or full wallet credentials);
• Maya account reference data;
• Bank account numbers for InstaPay transactions (BPI, BDO, Metrobank, UnionBank);
• Cryptocurrency wallet addresses for USDT TRC20 transactions;
• Deposit and withdrawal history, amounts, and timestamps;
• Account balance history.

3.4 Gameplay and Activity Data

• Game session logs, including game titles played, stakes, and outcomes;
• Login and logout timestamps;
• Device type, operating system, and browser used to access the platform;
• IP addresses associated with each session;
• Responsible gaming tool usage and settings.

3.5 Customer Support Data

• Records of live chat sessions, emails, and other correspondence with 55g Casino support;
• Complaint and dispute records;
• Any personal data voluntarily provided by you during support interactions.

3.6 Marketing and Communications Data

• Email marketing opt-in or opt-out status;
• SMS marketing preferences;
• Records of promotional materials sent to your account.

4 How We Collect Personal Data

55g Casino collects personal data through the following means:

• Directly from you — when you register a Player Account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or interact with any part of the 55g Casino platform;
• Automatically — through server logs, cookies, and similar tracking technologies when you access and navigate the 55g.asia website (see Section 10 for details on cookies);
• From third-party service providers — including payment processors (GCash, Maya, bank partners), identity verification services engaged to assist with KYC review, and fraud detection services;
• From regulatory bodies — including PAGCOR, the Anti-Money Laundering Council (AMLC), and other government agencies where 55g Casino is legally required to receive, share, or cross-reference data.

5 Purposes of Processing

55g Casino processes your personal data for the following specific purposes:

1. Account management: Creating, maintaining, and administering your Player Account, including processing login credentials and managing account preferences;
2. Identity verification (KYC): Verifying your identity and age (21+) as required by PAGCOR licensing conditions and anti-money laundering legislation;
3. Transaction processing: Processing deposits, withdrawals, and bonus credits to and from your 55g Casino wallet via GCash, Maya, and other accepted payment methods;
4. Game delivery: Providing access to the game library, recording game session data, and maintaining the integrity of game outcomes;
5. Regulatory compliance: Meeting obligations under PAGCOR regulations, Republic Act No. 9160 (Anti-Money Laundering Act, as amended), and other applicable Philippine law — including mandatory reporting to PAGCOR and the AMLC;
6. Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, and other prohibited conduct;
7. Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and implementing responsible gaming interventions in accordance with PAGCOR requirements;
8. Customer support: Responding to queries, complaints, and requests submitted via live chat, email, or other support channels;
9. Marketing: Sending promotional communications about 55g Casino offers, bonuses, and new features — subject to your marketing preferences and opt-out rights (see Section 14);
10. Platform improvement: Analyzing aggregate, anonymized usage data to improve the platform's functionality, user experience, and game offerings.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, every instance of personal data processing must be founded on a recognized legal basis. 55g Casino relies on the following legal bases:

• Contractual necessity: Processing required to perform the Player Account agreement — including account registration, KYC, transaction processing, and game delivery;
• Legal obligation: Processing required to comply with 55g Casino's obligations under PAGCOR licensing conditions, the AMLA, the Data Privacy Act, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming surveillance, and platform improvement, where these interests do not override your privacy rights;
• Consent: Processing for marketing communications — you may withdraw consent for marketing at any time by updating your preferences in Account Settings or by contacting support.

7 Disclosure of Personal Data to Third Parties

55g Casino does not sell your personal data. We may disclose your personal data to third parties only in the following circumstances:

7.1 Service Providers

55g Casino engages third-party service providers to support the operation of the platform, including payment processors (GCash/Globe Fintech Innovations, Maya/Voyager Innovations, partner banks), KYC and identity verification platforms, game studios and aggregators, cloud hosting and data storage providers, and fraud detection service providers. These service providers are bound by data processing agreements that require them to process personal data only on 55g Casino's instructions and in compliance with the Data Privacy Act.

7.2 Regulatory and Law Enforcement Bodies

55g Casino is required by law to disclose certain personal data to PAGCOR as the licensing regulator, to the Anti-Money Laundering Council (AMLC) under Republic Act No. 9160, and to other Philippine government agencies or courts where legally compelled by court order, regulatory directive, or other lawful authority.

7.3 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 55g Casino's assets, personal data may be transferred to the acquiring entity, subject to that entity assuming equivalent data protection obligations. You will be notified of any such transfer where required by the Data Privacy Act.

7.4 With Your Consent

55g Casino will not disclose your personal data to any other third party without your explicit prior consent, except as described above.

8 International Data Transfers

Some of 55g Casino's service providers — including game studios, cloud infrastructure providers, and fraud detection platforms — may process personal data outside of the Philippines. Where such international transfers occur, 55g Casino ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that provided under the Philippine Data Privacy Act, including through contractual data transfer agreements incorporating standard data protection clauses approved by the National Privacy Commission.

By using 55g Casino's services, you acknowledge that your personal data may be processed in jurisdictions outside the Philippines. 55g Casino will only transfer personal data internationally where it is necessary for the purposes described in this Policy and where adequate protections are contractually guaranteed.

9 Data Retention

55g Casino retains personal data for the minimum period necessary to fulfill the purposes for which it was collected, subject to applicable legal retention requirements. The following indicative retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in compliance with AMLA and BIR requirements;
• Game session logs: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes;
• Customer support records: Retained for a minimum of two (2) years following the resolution of the relevant query or complaint;
• Marketing preferences: Retained until you opt out, and thereafter for one (1) year as evidence of opt-out status.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. 55g Casino maintains a formal Data Retention Schedule that documents retention periods by data category in compliance with National Privacy Commission guidelines.

10 Cookies and Tracking Technologies

55g Casino uses cookies and similar tracking technologies on the 55g.asia website to support the operation of the platform and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function — including session management, login state persistence, and security tokens. These cannot be disabled without impairing core functionality.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limit configurations, and game lobby filters.
• Analytics cookies: Collect aggregated, anonymized data about how players use the platform to help 55g Casino improve functionality and game offerings. No personally identifiable information is shared with analytics providers.
• Session security cookies: Used to detect and prevent fraudulent sessions and account takeover attempts.

55g Casino does not use third-party advertising cookies or cross-site behavioral tracking cookies. You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will impair your ability to access and use the 55g Casino platform.

11 Security Measures

55g Casino implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption in transit: All data transmitted between your device and 55g Casino servers is encrypted using TLS 1.2 or higher (256-bit SSL) — the same standard as Philippine online banking platforms;
• Encryption at rest: Personal data stored on 55g Casino servers is encrypted at rest using AES-256 encryption;
• Password security: Account passwords are stored as salted cryptographic hashes — 55g Casino staff cannot view your password in plaintext;
• Access controls: Access to personal data is restricted to 55g Casino personnel with a legitimate operational need, on a role-based access control basis;
• Two-factor authentication: OTP-based two-factor authentication is available for all player accounts via your registered Philippine mobile number;
• Regular security audits: 55g Casino's systems are subject to periodic security assessments and penetration testing;
• Incident response: 55g Casino maintains a data breach incident response procedure and will notify affected players and the National Privacy Commission in the event of a reportable personal data breach within 72 hours of discovery, as required by the Data Privacy Act.

12 Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act, you have the following rights in respect of your personal data held by 55g Casino:

To exercise any of the above rights, please contact 55g Casino's Data Protection Officer using the details in Section 16. We will respond to data subject requests within fifteen (15) business days of receipt, consistent with NPC guidelines.

13 Children's and Minors' Privacy

55g Casino is an online gambling platform strictly restricted to individuals who are at least twenty-one (21) years of age, as required by PAGCOR regulations. 55g Casino does not knowingly collect personal data from individuals under the age of 21.

In the event that 55g Casino becomes aware that an account has been registered by a person under the age of 21 — whether detected through KYC review or reported by a third party — the account will be immediately and permanently closed, any collected personal data will be deleted (subject to applicable legal reporting obligations), and any deposited funds will be returned to the payment source.

If you believe that a minor has registered an account with 55g Casino, please contact our Data Protection Officer at the details in Section 16 immediately.

14 Marketing Communications

Subject to your marketing preferences, 55g Casino may send you promotional communications about platform features, bonuses, promotions, and gaming offers via email and SMS to your registered Philippine mobile number. Marketing communications are sent only to players who have opted in at registration or who have subsequently opted in via Account Settings.

You may opt out of marketing communications at any time by:

• Updating your marketing preferences in Account Settings on the 55g Casino platform;
• Clicking the "unsubscribe" link in any marketing email sent by 55g Casino; or
• Contacting 55g Casino support via live chat and requesting removal from marketing lists.

Opting out of marketing communications does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, KYC status updates, and account security alerts — which are sent as necessary for account management regardless of your marketing preferences.

15 Amendments to This Policy

55g Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material amendments will be communicated to registered players via email to the registered address or via a prominent notice on the platform at least seven (7) days before the amendment takes effect.

The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the 55g Casino platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy. You are encouraged to review this Policy periodically.

16 Contact and Data Protection Officer

For any questions, requests, or complaints relating to this Privacy Policy or 55g Casino's handling of your personal data, please contact our Data Protection Officer:

If your complaint is not resolved to your satisfaction by 55g Casino, you have the right to escalate it to the National Privacy Commission of the Philippines at privacy.gov.ph — the body responsible for overseeing compliance with the Data Privacy Act.